Refund Policy for match-cut.com
Last Updated: August 31, 2026
Thank you for using match-cut.com. We strive to provide transparent billing and clear expectations regarding our software subscription plans. This Refund Policy details our rules regarding cancellations, billing, and refunds for paid services.
1. Free Starter Plan Evaluation
We offer a free **Starter** plan that allows users to test all animation tools, audio import capabilities, and project workflows prior to purchasing a paid plan. We encourage all users to evaluate the platform on the Starter tier before upgrading to Premium to ensure the software meets their needs.
2. Subscription Cancellations
You can cancel your Premium subscription (monthly or annual) at any time through your account settings:
- Cancellation Effect: Upon cancellation, automatic renewal will be disabled immediately. You will retain full access to Premium features, unwatermarked exports, and your expanded 5GB cloud storage until the end of your current paid billing period.
- No Automatic Refunds: Canceling a subscription stops future recurring charges but does not automatically trigger a refund for payments already processed.
3. Refund Terms
- Monthly Subscriptions: Payments for monthly Premium subscriptions are non-refundable once billed. We do not offer prorated refunds or credits for partial billing months.
- Annual Subscriptions: Payments for annual Premium subscriptions are non-refundable once processed. If you cancel your annual plan, your account will remain active on the Premium tier for the remainder of the 12-month term.
4. Exceptional Billing Issues
While standard subscriptions are non-refundable, we understand that billing anomalies can occur. We may issue refunds or credits under the following exceptional circumstances:
- Duplicate Charges: If you were accidentally charged twice for the same billing cycle due to a technical error.
- Service Outages: Extended, unexpected service disruptions that prevented access to the service for a significant portion of your billing cycle.
- Unauthorized Transactions: Fraudulent billing charges made without your authorization.
All exceptional refund requests are reviewed on a case-by-case basis and granted at the sole discretion of match-cut.com management.
5. Requesting Billing Support
If you believe you have experienced a billing error or need assistance with your subscription, please submit a request within 14 days of the charge:
Please include your account email address, payment date, and transaction details to expedite your inquiry.